Remember the late 90′s? Back then, there were tons of startup dot coms which seemingly spent all of their money advertising offline in the effort to bring in visitors. These usually brought in a short-lived surge of traffic, with few of these visitors returning and even fewer becoming paid customers. The whole idea was that if you kept your content fresh, repeat traffic would follow naturally.
For some websites this is certainly the case (news sites, for example). However, this is not true for many other types of websites.
A lot of the lead generation work we do on behalf of our clients involves building websites geared towards getting new clients for the business. Once a prospect becomes a paying customer, the need to have fresh content to net repeat visits is dramatically less; the website has already performed its function.
One of the adages often repeated in the marketing world is that it takes seven contacts to make a conversion; but in reality, this depends on the nature of the product or service on offer. The more complex (or expensive) the wares, the more visits it will usually take to make a conversion.
Using a lead capture technique is the best way to make conversions from these repeat visitors. This can be a newsletter (with opt-in form) or in the form of providing contact information in return for a freebie such as a report, whitepaper or e-book.
This allows you to educate prospects about the value that you offer as well as stay in touch. Your followup contacts will keep prospects coming back to your site to dip back into your content.
We use this strategy extensively, both on our own website and on client websites. Whether or not you use a lead capture mechanism as a means to keep prospects interested and returning to your site will depend on how tough it is to convert a website visitor into an enquirer.
However, don’t think that adding new content to your website doesn’t matter; it’s just not the ONLY thing that matters.
Keeping your content fresh can do great things for websites, particularly niche focused websites. Adding informative, niche-driven content can help these websites to establish themselves as authoritative sources of information. If your site is one of these, then a dedicated articles section may be very helpful in getting repeat traffic.
This is a good thing, but it will take some effort, as you’ll have to write this content (or have it written for you) and keep your site updated – and it’s no guarantee of success, either.
Many business owners we talk to are eager to include a “latest news” section on their sites in order to bring in repeat traffic. There are two reasons why I don’t generally recommend this.
1. If you aren’t truly an authority in your field, then these news sections may not be all that well, newsworthy.
2. This section will involve posting regular updates; something which is often neglected. I’m guessing you run across “latest news” pages all the time which haven’t been updated in years.
The message here is to plan ahead. If you’re building a website which will need weekly updates, then make sure that the resources are in place ahead of time so this will be done. If you can’t make sure that this gets done, low maintenance is the way to go.